Dedicated Elite Technical Support: A Trusted Extension of Your Security Team

Work with a named, full-time Elite Technical Support Engineer who acts as an extension of your team, backed by 24x7x365 global coverage.

What Is Dedicated Elite Technical Support?

Dedicated Elite Technical Support is Tenable’s most comprehensive and personalized level of service. With this program, a full-time Elite Technical Support Engineer (TSE) becomes an extension of your team — combining deep technical expertise, business familiarity, and proactive engagement to maximize your security investment. Supported by Tenable’s global network, Dedicated Elite provides continuous protection, white-glove care, and faster resolution to keep your environment secure and resilient.

The Dedicated Elite Advantage

• A Full-Time Extension of Your Team
  A named Dedicated Elite TSE works exclusively with your organization during business hours. They understand your environment, priorities, and business goals, providing hands-on, trusted support.
• Continuous Global Coverage
  You’re covered around the clock. Your Dedicated Elite TSE manages business hours directly, with seamless transitions to Tenable’s Premier Support team on weeknights and Advanced Support on weekends and holidays.
• Faster Resolution, Broader Access
  Up to 15 named contacts in your organization receive prioritized case handling and direct access to senior-level engineers. No Level 1 queues — just expert help when you need it.
• Proactive Case Management
  Your Dedicated Elite TSE doesn’t just react to issues. They perform environment reviews, configuration assessments, and share best practices to identify and resolve problems before they impact your business.
• Streamlined Communication
  Engage your TSE quickly with a customer-specific email alias and backup coverage during absences. Plus, gain direct access to your TSE and Account Team through Slack for real-time collaboration.

How Dedicated Elite Support Works

• Business Hours: Direct, full-time engagement from your named Dedicated Elite TSE.
• Evenings: Premier Support maintains coverage during weeknights.
• Weekends & Holidays: Advanced Support ensures uninterrupted support.
• Continuity: All cases are handed back to your Dedicated Elite TSE the next business day.

Why Dedicated Elite Matters

Dedicated Elite Technical Support gives you more than access to experts — it gives you a trusted partner who knows your business inside and out. By combining proactive risk reduction, faster resolution, and real-time collaboration, Tenable helps you stay ahead of evolving threats and maximize your return on security investments.